Here 12 golden rules of effective communication fromPaul Falconeas his book points out,2600 Phrases for Setting Effective Performance Goals.
- Recognize accomplishments and achievements often.
- Celebrate success.
- Deliver bad news quickly, constructively, and in a spirit of professional development.
- Public praise, private reproach.
- Take responsibility for problems when things go wrong, and immediately praise and recognize others when things go well.
- Create an inclusive work environment by welcoming the suggestions and perspectives of others.
- Listen actively, making sure your people feel heard and understood and have a voice in terms of making positive suggestions in the office or on the shop floor.
- Share information openly (as much as possible) so employees understandwhybehind your thinking and can ask relevant questions as you continue your own career and learning journey.
- Remember that gratitude and appreciation are two of the most important values you can share with our employees and teach them to live by: make them the foundation of your culture.
- Put the needs of others before your own and expect them to respond in kind (aka “selfless leadership”, otherwise known as “servant leadership”).
- Always err on the side of compassion when dealing with someone else’s shortcomings.
- Solicit constant feedback and suggestions from your team in terms of how you could do things differently, thereby stimulating creativity and innovation.