GoTo Resolve – A quick overview of remote support software


    Over the years, when I was actively supporting clients (over 700 at one time in my career at ProAdvisor, many of them halfway across the US and several foreign countries), I used LogMeIn Rescue as my remote support solution.

    So it makes sense to include at least one product from LogMeIn in my series this month (the series will continue in August). LogMeIn is now GoTo. They are actively in the process of transitioning LogMeIn products to GoTo products.

    However, I felt it necessary to give you at least one product from this now expanded product family. I decided to give you a solution that can work for both day-to-day access and IT support. This product could be aimed a little more, especially in terms of price, in line with most of ours A shrewd accountant readers.

    When it comes to solving your internal IT problems, even if your business is located across the country, there is only one Go to solution (hereinafter referred to as Solve). It allows SMBs to provide fast, real-time in-house IT support so employees can stay productive. IT support staff will have the tools they need to diagnose and fix problems when they use Resolve.

    As with many of these more complex remote access software offerings, the cost can be quite high depending on the options and add-ons you choose to include in your subscription. Be sure to study it carefully pricing plans before deciding to subscribe.

    Resolve allows help desk agents to choose between a traditional desktop console or a modern web browser display. Even so, intuitive visual cues are used to guide employees through the connection flow. Resolve is not only easy to set up, but easy to use for everyone in your business.

    Resolve comes with business-oriented features and features for remote desktop software, which means safe and secure access and control. Troubleshooting, problem solving, and documentation are easier than ever with ticketing, dedicated remote support, and offline remote access all in one platform.

    While work will most likely take place on a desktop in the office in the coming years, it is also happening more and more on remote desktops, mobile devices, desks, and from anywhere there is an Internet connection.

    That’s why Resolve supports every platform and device anywhere your team members might work.

    You can use Chromebooks, Linus and tablets as well as PCs and Macs to support your team, even if they use PCs, Macs, iOS and Android mobile phones, Chromebooks and tablets.

    In addition, Resolve gives you the ability to customize the way you work, supporting your team with processes that work for your business. From chat support for small businesses to a customizable interface for larger organizations, you can determine what works best for your team.

    For example, you can use business messaging platforms such as Microsoft Teams or Slack to send, manage, comment, and provide real-time help desk and support service updates.

    Or you can use traditional email with the Resolve Support Web Console if that’s easier for your support staff.

    With the increase in remote work, cyber attacks and data breaches are on the rise. Stay safe with an industry-leading security model. Decide to enter zero trust architecture for remote access security, including:

    • Permission-based support
    • End-to-end 256-bit Advanced Encryption Standard (AES)
    • Transport Layer Security (TLS)
    • Access control based on untrusted identity
    • Multi-Factor Authentication (MFA)
    • Single sign-on (SSO)

    Agents sign all actions taken with a signature known only to them. Advanced access control means that no one can modify or create tasks on behalf of the agent. Endpoints are never blindly trusted because they verify the signature before granting access, blocking hackers.

    And features like automatic access and multi-session handling allow help desk staff to do more work, especially when team members aren’t performing their normal work duties.

    Resolve provides plenty of documentation of what’s going on and what’s going on. Resolve collects valuable information about the overall scope and status of the activity being performed.

    Managers will soon be able to view this information on an IT support agent basis as well as on an end-user basis. Detailed session logs are also available based on information recorded by help desk agents.

    So, when it’s time to solve your remote support software problems and provide better IT support or software support for your team or customers, check out Go to solution site. While you’re there, consider running a Start a free trial (can opt out)..

    Footnotes and Disclosures:

    Portions of this feature, including the graphic image contained therein, have been used or adapted from content appearing on Go to solution website or in its media materials. GoTo Resolve and other GoTo products mentioned, including those purchased from LogMeIn, should be considered registered trademarks of GoTo Group Inc. (as successor to LogMeIn). Headquarter of GoTo Group, Inc. located in Boston, Massachusetts (USA). All such source material appearing within this feature from A shrewd accountant have been adapted or equipped solely for educational purposes.

    Any other trade names used in this article, including any other vendors (software/programs) discussed herein, refer to products that may be registered, trademarked, or otherwise owned by their respective owners. Links to them are provided for informational and educational purposes only.

    This is an editorial feature, not sponsored content. No vendor in this article has paid A shrewd accountant or author of any form of reward that will be included in this feature. The article is provided for informational and educational purposes only.

    The publication of this article, as well as the inclusion of this product in any related series, does not constitute an endorsement by the author or A shrewd accountant.

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