Sonciary Perez is a Boston-based founder whose mission is to transform human customer interactions with agile technology and deliver exceptional experiences by turning everyday conversations with SaaS companies into data that improves the entire business. She is the co-founder of Quala.io, the only intelligent platform for B2B SaaS companies that helps them better serve, retain and sell customers.
With two decades of early-stage B2B SaaS, Sonci has dedicated the last twelve years to building and scaling pre- and post-sales operations. Ten of those years were at the helm of customer success, services and support teams.
Prior to Quala, she co-founded Promoboxx, a marketing technology startup that connects brands with independent retailers to drive local shopping awareness. She is also a mentor at Techstars Boston and represents the BOSS – Accomplice VC syndicate, which brings together hundreds of Boston angel investors.
Sonchi is a well-versed, insightful speaker. Her knowledge will benefit SaaS executives, entrepreneurs, and innovators interested in gaining fresh perspectives and learning how to improve product development, deliver great customer experiences, grow customer base revenue, and reduce customer churn.
Some topics of conversation:
How to reconnect with customers
Building trust and value
The importance of community building
Key Customer Success Metrics
How to improve customer retention
Secrets of the funnel: Learn how to create a funnel that converts
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I am the founder of SuccessGrid and I am so grateful that you are here to be a part of this wonderful community. I enjoy connecting with people who are passionate about entrepreneurship, self-development and success. I created this website with the intention of educating and inspiring people to always strive to raise their standards to achieve greatness.