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Looking to the future

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The future of the training industry is an ecosystem

Companies rushed to the digital workplace because of the COVID-19 pandemic and many employees preferred the switch. Technology provides continuous collaboration and accessibility for geographically diverse teams, and organizations that were previously opposed to technological developments in their workplace are no longer able to fight change; they were forced to work digitally.

As countries begin to see that blocking measures are being eased, companies find themselves at a turning point. This is a key point for considering the future of work, whether companies have decided to return to a traditional office or to modern remote work facilitated by technology. The learning and development (L&D) industry, in particular, has experienced a shift to digital, with a growing number of organizations are moving to virtual delivery. If predictions of a more remote workforce come true, there will be interdependence of business and technology.

Further integration of technologies may not have the negative impact that many believe – perhaps the opposite. As other sectors evolve, we all need to adapt to this. We are not the first workforce to face the changes brought about by technology, and we can read this quote from writer William Arthur Ward: “The pessimist complains about the wind; the optimist expects this to change; the realist corrects the sails ”.

Building trust

The use of modern tools and technologies will achieve far-reaching and long-term success. When remote work becomes the norm, investing in digital teaching methods allows L&D professionals to collaborate and provide training more easily and extensively than ever before. However, the introduction of new technologies in the workplace requires more attention to existing processes and values ​​related to communication. Employee advice on the impact of advanced technology in the workplace can have a significant impact.

У a recent study by the Chartered Institute of Personnel and Development (CIPD)., only 20% of employees who were not consulted about technological change, positively felt how it would affect their work, while 70% of employees who were consulted, felt positive. These figures demonstrate the importance of employees ’attitudes toward new technologies and how important it is to build trust and engage them in automation.

The need for lifelong learning

Businesses need to keep abreast of ever-evolving technological developments and at the same time address the need for employee training to address skills gaps that will inevitably arise. The use of new technologies to support employee training provides greater accessibility and improves participation. However, there are significant differences in what researchers say about deficiencies in technology skills. For example, suggested a survey by Enhancv that “there is no single skills gap for technicians”, while the CIPD and PA Consulting report “People and machines: from hype to reality” found that in the UK “61% of employers who introduced AI [artificial intelligence] and automation said that as a result, employees need more skills and knowledge. ” These different findings may suggest that companies need to find a middle ground in retraining and retraining to provide lifelong learning and development for employees whose job roles significantly influence technology development.

An optimistic view of the future

A common concern is that the dependence and development of technology will lead to job losses. While automation may take up jobs in some areas, the People and Machines CIPD report suggests otherwise: In organizations that have invested in new technologies over the past five years, artificial intelligence and automation have created slightly more jobs than eliminated . Employers looking for more automation in their workplaces need to make sure that the introduction of such technologies enhances the role of their employees rather than eliminating them.

There is a lot of debate about the future implications of technology for jobs and society at large, but we should not ignore it. the importance of human interaction. As reported by Pew “The future of jobs and job training” say experts have told researchers that there are human talents that “machines and automation cannot duplicate [and noted] that these should be skills that are developed and nurtured in education and training programs to prepare people for successful work together with AI ”.

Technological innovations have changed and will undoubtedly change our work environment – but computers cannot repeat emotional intelligence and human communication.

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