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Revealed: Secret words that IT professionals use to describe YOU

Revealed: Secret words that IT professionals use to describe YOU

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I used to work in technical support. It is hard, unpleasant and often thankless work that tests the limits of your patience. But it can also be nice if you fix what seems impossible to the user.

Some technical problems have simple solutions that you can try on your own.Click here to get five simple solutions to everyday technical problems.

Like most professionals, IT individuals have their own jargon. Here are 10 insider words you can hear that describe you.


The IT professional fully understands smartphones, computers, networks, tablets, routers, Wi-Fi, operating systems, firewalls, Bluetooth, accessories, updates, security and many additional devices and technologies.

When an IT professional in front of you says, “I’d like to help, but this is an EEOC problem,” they’re secretly making fun of you. They believe that you will never, never, ever be able to use the device from which you called them.

EEOC stands for “Equipment Exceeds Operator Capacity.”

A person who uses a computer.

A person who uses a computer.


This verbal shortcode is similar to EEOC, but stands for “Equipment Smarter Than Operator”.

If you hear someone say this about you, try not to be too hurt. Neither EEOC nor ESTO will sting as hard as the next code word.

3. Error ID10T

If you hear an IT professional say, “I’ve seen this problem before. This is an ID10T error, ”it sounds good.

Here is an example of an ID10T error. Say your mouse won’t work, so call IT and ask for their help. A second later the culprit is obvious. Bluetooth is disabled on your computer.

Pronounced as ID-10-T. Read them as letters with 10 in the middle. And yes, it really sounds like the word idiot.

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4. Code 18

How about a hint of what this secret IT code means? 18 refers to inches.

Let’s use it in a sentence. An IT professional might tell a colleague, “I’ve reset Jim’s Gmail filters five times, given him a dozen lessons, and he’s still getting code 18.”

Code 18 means the problem is 18 inches from the screen.

(Credit: iStock)

(Credit: iStock)


You may think this is a cute way to say, “I had to take a picnic basket because solving this problem was so easy!” Unfortunately, when an IT person says PICNIC in the context of helping you, it’s not his mood.

They use an acronym for “Problem in the chair, not in the computer.”


People use the terms gearhead, geek, technocrat and technophile as interchangeable. IT professionals are doing the same with PICNIC and PEBKAC.

Sometimes a problem exists between the keyboard and the chair or PEBKAC. Yes, they say you caused your technical problems.

7. Layer 8 issue

You may not get this if you don’t understand the OSI model for the network. Computers connected via a network use sophisticated architecture. The OSI model for the network has seven layers.

Thus, the eighth layer has nothing to do with equipment. This is due to human interaction with the computer system. In other words, “Layer 8” applies to you!

8. Short circuit between headphones

Think of what is between the headphones. When you put on a headset, it’s your brain.

You can hear the IT professional say, “She usually does well, but she had a short circuit between the headphones. There was no paper in the printer.”

A person who wears headphones using a computer.

A person who wears headphones using a computer.

9. IBM error

This term has nothing to do with a computer company. But if you learn what this acronym means, you canto wishit was so. IBM means “Idiot behind the car.”

This is another acronym that refers to human error. Your car is not to blame. Your problems are caused by you, according to the person who says it.

If you ever hear this about yourself, be the plan. Say, “I know what that means, so ‘I’ doesn’t apply!”

10. Biological interface error

There is nothing biological in a computer. This is a car. We are talking about man again.

“Yeah, I couldn’t fix it. It’s a biological interface bug.”

Professional advice:If you need help with your technology, our team of experts will be on hand. Ask a question in the Komando community. We promise not to call you any of these terms.

Podcast: Wi-Fi on the Moon, Russian cyberattacks and a Google tip to save money on gas

Did you know that Wi-Fi is coming to the moon? Yes, indeed. In this episode of Kim Komando Today I will teach you how to find a seat in the airline with the most legroom, save money on gas and a few other technical tips that you will use over and over again. I also have an action plan that can be used to protect myself from Russian cyberattacks.

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