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Upswing partners with TimelyMD to provide mental health services to non-traditional college students


Upswing, a comprehensive student services organization, has partnered with TimelyMD, the leading virtual health and wellness solution in higher education, to support the entire student with comprehensive services, including real-time, on-demand virtual mental health support.

A recent survey found that nine out of ten students believe there is a full-scale mental health crisis on campus. Upswing’s mission is to create parity in the resources available to non-traditional and online students, and the challenge of accessing resources now virtually extends to 14 million students as many colleges work to expand online or hybrid models. In January 2020 Rise introduced the first mental health and wellbeing module on the student engagement platform. The partnership with TimelyMD further increases Upswing’s ability to support all students.

“A 2021 study by the UPCEA and StraighterLine found that only 8% of students who dropped out of college did so for academic reasons. The challenges most students face range from personal and financial setbacks to issues like depression and anxiety,” says Upswing Co-Founder and CEO Melvin Hines. “Off-campus students, mature students, online students, and non-traditional students often lack a sense of belonging and don’t know what resources are available or how to access them.”

Hynes says a key focus of Upswing last year was mental health. TimelyMD is ideally suited to support this direction because it serves more than one million students at more than 200 college and university campuses across the country, providing students with access to licensed health care providers, mental health support, and care for basic needs at a student-friendly cost and hassle-free about insurance. TimelyMD currently serves one in 10 community college students, many of whom are non-traditional and/or online.

The need for 24/7 access to high-quality care has never been more important. According to the American Council on Education, student mental health is a top concern for college and university presidents. Sixty percent of all students who sought mental health care through TimelyMD’s TimelyCare platform said they would not have done anything if the service had not been available.

The addition of TimelyMD’s on-demand virtual mental health service (TalkNow) and digital self-care content helps Upswing ensure that every student using its platform has someone to turn to when they’re having a hard time. Upswing users can access the TimelyCare platform through Upswing’s integrated services platform. Ana, Upswing’s virtual text messaging service, is also available to refer students to the TimelyCare platform.

“Meeting the need for equitable access to on-demand health care is a critical challenge facing colleges and universities. TimelyMD is excited to partner with Upswing to provide more students with additional mental health ramps,” says Luke Hale, CEO of TimelyMD. and co-founder. “Our integration with Upswing provides resources to help students stay healthy and thrive during their educational journey.”

“We want to support students as fully as possible, and we’re excited that our partnership with TimelyMD makes mental health accessible to students, providing them with the help they need, when and where they need it. And it breaks down the barriers that stand between students and their success,” Hines adds.

TimelyMD is the leading virtual health and wellness solution for higher education. Its mission is to improve the well-being of college students by making virtual health and mental health care available anytime, anywhere. TimelyMD’s virtual care platform, TimelyCare, includes a range of services, including mental health counseling, on-demand emotional support, medical care, psychiatric care, health coaching, basic needs care, faculty and staff referrals, and digital self-care content.

About the author

Author: Stefan Sauluni

No longer a student, but I love to learn. Not a teacher, but cares about how students are taught. Not a teacher, but I want everyone to be educated. Not a social worker, but a desire to see change. Not a reformer, but I always want to see a better world. The author believes that only good education can bring a better future, a better world, and technology can help achieve a lot in this field.

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